Complaints Procedure

1. Coachmark from time to time may receive a complaint. Coachmark will respond politely, investigate thoroughly and will change working practices if the complaint has foundation. Coachmark has in place a complaint procedure.

2. All complaints should be directed to Coachmark’s Business Manager Coachmark and he will aim to investigate and resolve the complaint as quickly as possible.

3. The Business Manager will let the person complaining know Coachmark’s policy and procedures for processing and investigating the complaint and the amount of time this is likely to take. He will aim to write back to them within five working days.

4. The Business Manager will strive to get as many details as possible. People making complaints will be encouraged to write them down.

5. For any complaint relating to incidents at the host establishment, Coachmark will report the details to them and inform them of the outcome.

6. Coachmark will keep a record of any complaints plus details of any further dialogue or action, if taken.




For further information please contact us